CANCELLATION

At Kimemoda, we understand that circumstances may change, and you may need to cancel an order. We aim to provide you with a clear and fair Cancellation Policy to address such situations effectively. Please review the following details:

1. Eligibility for Cancellation

You may request to cancel an order if it meets the following criteria:

- The order has not yet been shipped or processed for shipping.
- The request for cancellation is made within our specified timeframe (please see below).

2. Cancellation Timeframe

To be eligible for cancellation, you must initiate the cancellation request within 24 hours from the time of order placement. We recommend acting promptly to ensure that the request can be processed before the order enters the shipping phase.

3. How to Request a Cancellation

To initiate a cancellation request, please follow these steps:

- Contact our customer service team, providing your order number and reasons for the cancellation.
- Our customer service team will guide you through the cancellation process and confirm the cancellation request.

4. Refund Process

Upon successful cancellation of your order, we will process the refund using the original payment method. Please allow 5-7 business days for the refund to be reflected in your account, depending on your payment provider.

5. Shipping Status

If your order has already been shipped or is in the process of being shipped at the time of the cancellation request, the cancellation may not be possible. In such cases, please refer to our Returns and Exchange Policy for further instructions once you receive the items.

6. Cancellation Confirmation

You will receive a confirmation email once your cancellation request has been processed. Please retain this email for your reference.

Important Notes:

- Kimemoda reserves the right to deny cancellation requests that do not meet the outlined criteria.
- If your cancellation request is not successful, you may refer to our Returns and Exchange Policy for instructions on returning the items once received.

Our goal is to provide you with a straightforward and transparent cancellation process. If you have any questions or require assistance with a cancellation request, please feel free to contact our customer service team.