FAQS

1.Order

a. How do I know what size to choose?
https://kimemoda.com/pages/size-chart

b. Can I cancel/make changes to the order I just placed?
Please contact us to cancel the order before shipping. Once the order starts shipping, we cannot cancel it. The usual preparation time is 1-2 days. It is recommended to contact us on the day of placing the order.

2.Tax

We offer tax-free services at present.

3.Shipping

a.Do you ship to my country?
We only support shipping to the United States.

b.How much does the shipping cost?

US$8.00.

For other countries, we do not support delivery

c.How long does it take to ship?
The shipment usually takes 6-12 business days to arrive.

4.Return & Exchanges

Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.

We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. kimemoda is not responsible for packages sent with a return label not provided by us, or without the original packing slip. Also, kimemoda do not accept C.O.D. deliveries.

Please don't hesitate to contact us at infor@kimemoda.com if you have any questions or requests, we'll be happy to assist you!

5.Refunds

Refunds will be processed within approximately 7  business days after we receive your return. The exact time can vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable.
Please don't hesitate to contact us at infor@kimemoda.com if you have any questions or requests, we'll be happy to assist you!

6.Currency

We only support shipping to the United States,so the default currency is USD.

7.Payment Method

We accept the following payment methods:
- Credit Cards (Visa, MasterCard,American Express.)
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- Meta Pay

If you have question,please feel free to contact us if you need any help:infor@kimemoda.com