RETURN & EXCHANGE
Return Policy:
At Kimemoda, we value every customer's shopping experience and are committed to ensuring your utmost satisfaction with our products. We provide the following return policy to safeguard your rights:
1. Return Period: We accept return requests within 30 days from the delivery date. Please ensure that the items are unused, in their original packaging, and with all tags intact for a smooth return process.
2. Reasons for Returns:You may request a return for the following reasons:
- Defective or quality issues with the product.
- Incorrect items delivered.
- Size discrepancies or items not meeting your expectations.
- Purchased the wrong product or doesn't want it anymore.
3. Return Process:To facilitate a hassle-free return, please follow these steps:
- Contact our customer service team, providing your order number and detailed reasons for the return.
- Our customer service team will guide you through the return process and provide you with the return address via email
- Once we receive and inspect your return, we will process your refund or arrange for a replacement within 7 business days.
4. Refund Method: Refunds will be processed using the original payment method, typically within 5-7 business days after the return is approved.
5. Notes: Please take note of the following:
- Returned items must be in their original condition, unused, and undamaged.
- For returns due to size discrepancies, shipping costs may be the customer's responsibility.
- If you believe there is a quality issue with the product, please provide relevant photos or descriptions to expedite the review process.
Return Shipping Costs:
If the exchange is due to a product defect or an error on our part, we will cover the return shipping costs.Otherwise the customer will bear the cost.
Exchanges:
1. Eligible Items for Exchanges: You can request an exchange for items that meet the following criteria:
- The item is in its original, unused, and undamaged condition.
- The item includes all original tags and packaging.
- The exchange request is made within our specified timeframe (please see below).
2. Exchange Timeframe: Exchange requests must be initiated within 30 days from the delivery date. We recommend initiating the exchange process promptly to ensure product availability.
3. Exchange Reasons: You can request an exchange for the following reasons:
- Size discrepancies or the item doesn't meet your expectations.
- Receipt of a defective or damaged item.
- Receiving an incorrect item.
4. Exchange Process: To facilitate an exchange, please follow these steps:
- Contact our customer service team, providing your order number and detailed reasons for the exchange.
- Our customer service team will assist you with the exchange process and guide you on returning the item.
- Once we receive and inspect the returned item, we will promptly process the exchange and send you the replacement item.
5. Exchange Options: When requesting an exchange, you may choose one of the following options:
- Exchange for the same item in a different size or color, if available.
- Exchange for a different product of equal or lesser value. Any price differences will be handled accordingly.
Return Shipping Costs:
If the exchange is due to a product defect or an error on our part, we will cover the return shipping costs.Otherwise the customer will bear the cost.
Important Notes:
- We reserve the right to deny returns or exchanges that do not meet the outlined criteria.
- For international returns and exchanges, additional customs fees, import duties, and taxes may apply, and these charges are the responsibility of the recipient.
Our goal is to provide you with the best shopping experience possible, and we will make every effort to ensure your satisfaction with Kimemoda. If you have any questions or require further assistance, please do not hesitate to contact our customer service team. We appreciate your support and trust and look forward to serving you with excellence!
Email:infor@kimemoda.com
Phone:+1 2729006489
Company Address:
30 N Gould St Ste N
Sheridan, WY 82801
Store Hours(EST/EDT)
Monday - Sunday:
7:00 AM - 11:00 PM